Vara Clinic Pty Ltd

ACN 696 411 195

Effective Date: 1 September 2026

Governing Law: Victoria, Australia

1.         ABOUT THESE TERMS

1.1      These Appointment Booking Terms and Conditions ("Terms") govern the booking and attendance of appointments with Vara Clinic Pty Ltd ACN 696 411 195 ("Vara Clinic", "we", "us", "our").

1.2      By booking an appointment with Vara Clinic, you ("Client") agree to be bound by these Terms.

1.3      We may update these Terms from time to time. The current version will be made available at our practice and on our website. Continued booking of appointments following any update constitutes your acceptance of the revised Terms.

2.         FEES AND PAYMENT

2.1      Appointment fees are as set out on our website or as advised at the time of booking ("Appointment Fee"). Fees may be updated from time to time on reasonable notice.

2.2      Payment of the Appointment Fee is due at the end of each appointment, unless otherwise agreed in writing.

2.3      Payment must be made by card. We do not accept cash payments.

2.4      Where you are eligible for a Medicare rebate or private health insurance benefit, any rebate or benefit is applied after payment of the full Appointment Fee. Rebates and benefits are not guaranteed, and you remain liable for any gap amount regardless of the outcome of any claim.

2.5      Vara Clinic reserves the right to vary Appointment Fees on reasonable notice. Continued booking of appointments following notice of a fee change constitutes your acceptance of the updated fee.

3.         CANCELLATIONS AND NO-SHOWS

3.1      If you need to cancel or reschedule an appointment, you must provide at least 48 hours' notice prior to your scheduled appointment time.

3.2      If you cancel or reschedule with less than 48 hours' notice, a late cancellation fee of 50% of the Appointment Fee will be charged.

3.3      If you do not attend your appointment without providing any notice ("no-show"), 100% of the Appointment Fee will be charged.

3.4      Cancellation fees are not claimable through Medicare or private health insurance.

3.5      We understand that emergencies and unforeseen circumstances arise. Cancellation fees may be waived at Vara Clinic's discretion in exceptional circumstances.

4.         TELEHEALTH APPOINTMENTS

4.1      Where your appointment is conducted via telehealth, you are responsible for ensuring that you have a suitable device, stable internet connection, and a private and secure environment for the duration of the consultation.

4.2      If a telehealth appointment cannot proceed due to technical difficulties on your end, the appointment will be treated as a late cancellation for the purposes of clause 3.

4.3      Telehealth consultations are not recorded without your express consent.

5.         YOUR PRIVACY

5.1      Vara Clinic collects, uses, and discloses your personal information, including health information, in accordance with our Privacy Policy.

5.2      Our Privacy Policy is available on request from admin@varaclinic.com.au and sets out how we handle your personal information, your rights to access and correct that information, and how to make a privacy complaint.

5.3      By booking an appointment with Vara Clinic, you consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.

6.         CONDUCT

6.1      Vara Clinic is committed to providing a safe and respectful environment for all clients, practitioners, and staff.

6.2      We reserve the right to refuse or discontinue services to any person who engages in abusive, threatening, or inappropriate conduct toward our practitioners or staff.

7.         LIMITATION OF LIABILITY

7.1      To the extent permitted by law, Vara Clinic's liability to you in connection with the provision of services is limited to the re-supply of the relevant services or the refund of fees paid for those services.

7.2      Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited, including under the Australian Consumer Law.

8.         COMPLAINTS

8.1      If you have a concern or complaint about the services provided by Vara Clinic, please contact us in the first instance at admin@varaclinic.com.au.

8.2      If your complaint relates to the handling of your personal information, please refer to the complaints process set out in our Privacy Policy.

8.3      If you are not satisfied with our response to a complaint, you may contact the Health Complaints Commissioner (HCC) at www.hcc.vic.gov.au or 1300 582 113.

9.         GENERAL

9.1      These Terms are governed by the laws of Victoria, Australia.

9.2      If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

9.3      Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

For any questions about these Terms, please contact us at admin@varaclinic.com.au.